Privacy Policy

01The Information We Collect

When you create an account, we may collect information such as your name, email address, profile photo, authentication details, and other information you choose to provide.

When you use Famio, we may collect content you create or share, including memories, photos, videos, notes, comments, family information, events, tasks, lists, messages, and other content submitted through the app.

We may also collect technical information necessary to operate and improve the service, including device information, operating system details, app version, language preferences, crash reports, diagnostics, usage analytics, and approximate location derived from your device settings or network.

If you choose to connect third-party services, we may receive information made available through those services according to your permissions and their privacy practices.

02How We Use Information

We use information to:

• Provide, maintain, and improve Famio
• Deliver features requested by you and your family members
• Synchronize content across devices
• Personalize your experience
• Provide customer support
• Detect, prevent, and investigate abuse, fraud, and security threats
• Comply with legal obligations
• Develop new products, features, and services

We may use aggregated and anonymized information for analytics, research, and product improvement. Such information does not identify you personally.

03Family Sharing

Famio includes features that allow information to be shared with family members and invited participants. Content shared within a family space may be visible to members of that space according to the permissions and settings you choose.

You are responsible for ensuring that you only share content you wish others to access.

04Artificial Intelligence Features

Some features may use artificial intelligence technologies to help organize content, generate suggestions, summarize information, improve experiences, or provide assistance.

Information submitted to AI-powered features may be processed by us or trusted service providers solely for providing and improving those features. AI-generated results may not always be accurate and should not be relied upon as professional advice.

05Photos, Videos & User Content

You retain ownership of the content you create and upload.

To operate Famio, you grant us a worldwide, non-exclusive, royalty-free license to store, process, transmit, display, reproduce, and modify your content solely as necessary to provide, secure, maintain, improve, and support the service.

This license ends when your content is permanently deleted from our systems, except where retention is required for legal, security, backup, dispute resolution, fraud prevention, or operational purposes.

06Data Storage and Security

We use commercially reasonable safeguards designed to protect information against unauthorized access, loss, misuse, alteration, and disclosure.

No system can guarantee absolute security. While we work hard to protect your information, we cannot guarantee that our services will always be completely secure or error-free.

You are responsible for maintaining the confidentiality of your account credentials and securing access to your devices.

07Service Providers

We may use trusted third-party providers to help operate Famio, including services for hosting, analytics, authentication, storage, communications, customer support, payments, monitoring, artificial intelligence, and infrastructure.

These providers may process information on our behalf under appropriate contractual and security obligations.

08Children's Privacy

Famio may be used by families and may allow content involving children to be stored or shared under the supervision of a parent, guardian, or authorized family administrator.

If we learn that information has been collected in violation of applicable law, we may take steps to remove or restrict such information.

09Account Deletion

You may request deletion of your account at any time through the app or by contacting us. When an account is deleted, we will make reasonable efforts to remove or anonymize personal information associated with that account.

Certain information may remain in backups, logs, archives, shared family spaces, legal records, fraud prevention systems, or other systems for a limited period where necessary for legitimate business purposes, legal compliance, dispute resolution, or security.

Content shared with other users may remain visible to those users if it has already been shared, copied, exported, or stored within shared family spaces.

10Data Retention

We retain information for as long as necessary to provide the service, comply with legal obligations, resolve disputes, enforce agreements, protect users, maintain security, and operate our business. Retention periods may vary depending on the type of information and applicable legal requirements.

11International Transfers

Your information may be processed, stored, and transferred in countries where we or our service providers operate. By using Famio, you understand that information may be transferred across international borders and may be subject to different privacy laws.

12Legal Requirements

We may access, preserve, use, or disclose information if we reasonably believe it is necessary to:

• Comply with applicable laws, regulations, legal processes, or governmental requests
• Enforce our terms and policies
• Protect the rights, property, safety, users, or community of Famio
• Detect and prevent fraud, abuse, security incidents, or illegal activity

13Business Transfers

If Famio, its assets, technology, intellectual property, or business operations are involved in a merger, acquisition, financing, restructuring, bankruptcy, sale, or other business transaction, information may be transferred as part of that transaction, subject to applicable law.

14Third-Party Services

Famio may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices, content, security, or policies of third parties. We encourage you to review their policies before interacting with their services.

15Availability and Data Loss

While we strive to provide a reliable service, Famio is provided on an "as available" basis. We do not guarantee uninterrupted availability, permanent storage, preservation of content, or recovery of lost information.

Users are encouraged to maintain their own backups of important content.

16Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business operations. When significant changes are made, we may provide notice through the app, website, or other reasonable means.

Continued use of Famio after changes become effective constitutes acceptance of the updated policy.

17Contact

If you have questions about this Privacy Policy, data practices, or privacy requests, please contact us through the support options available within Famio or at: